Prior to this we asked passengers to complete a short feedback form. You can see their comments below:
"We valued the expertise of Heather in planning and arranging the tour for us and also her flexibility when faced with changes we had to make during our trip.
Can't think of anything for improvement. The tour was well planned and the execution was also fantastic. We felt very well looked after.
All guides in Peru were brilliant. The jungle experience was unforgettable."
Barbara & Philip, May 2016
"Everyone was lovely, as a lone traveller I felt safe always. The variety and length of stays in the itinerary was great. Thoroughly enjoyable"
Emma, May 2016
"The tours were all very good and we enjoyed having the "free time" built in. The balance between the two was right. The itinerary was great - one wonderful place after another! The hotels (and breakfasts) were all very good - staff friendly,very helpful and efficient.
Very impressed with the meticulous organisation - it all went without any hitches so remained stress-free. All the times were kept to and we were reliably collected for all transfers. Drivers and guides were all excellent (especially Rebecca at Machu Picchu). We enjoyed the frequent presence of driver AND guide - managed to learn a lot as well as enjoy ourselves."
Jackie & David, May 2016
"Everything was so well organised and we didn't have to worry about anything! By far the best holiday we have been on! The tours were amazing and the guides were so knowledgeable!
Heather was very helpful and answered all our questions. She took all the hassle of booking a holiday away from us and organised our honeymoon of a lifetime!"
Beverley & Josh, April 2016
"A very demanding trip but amazing - we could not have been looked after better"
Barrie, March 2016
"Our trip to South America has been in the pipeline for several years so when it came to putting it into actuality we wanted to make sure that it was just right. We hunted around to find a travel agent who could tailor a package to suit our needs. We came up with a list of 4 travel agents in 4 different countries but eventually we chose Discover South America (DSA). Our decision was based on the DSA's approachability (whenever we emailed a question we always received an immediate and comprehensive response); also DSA's flexibility in being able to add or alter different options, and their friendly and helpful advice.
DSA provided us with a comprehensive written itinerary which left nothing in doubt. Heather organised all transfers, internal flights, tours with local operators (some private, some group). At one stage when demonstrations in Cusco interrupted train and bus services, Heather immediately stepped in to organise suitable alternatives. We understand that other tourists did not fair so well and were stranded on train platforms or forced to pay for exorbitant hotel accommodation.
We have been so impressed with the clockwork organisation of our tour. We could not find fault with DSA. We are now considering another visit to South America - this time to Patagonia and we will definitely be looking at involving Discover South America again with our trip arrangements."
Lyn, November 2015
"Heather tailored our trip to exactly what we wanted to see within the timeframe and cost I gave her."
Lee, October 2015
"The whole experience was memorable, and the logistics worked like clockwork"
Paul & Gill, September 2015
"Keep up the excellent work and thank you so much for making it a memorable honey moon! We are and still am over the moon :) It was organised perfectly for us and I am recommending this to all my friends who want to visit Peru."
Marta & Daniel, September 2015
"DSA were great. The communication was exemplary and we were really impressed with the tour companies chosen. We loved all of it. The Inca Trail was, naturally, a real highlight. The guides and porters were absolutely amazing. I can't imagine how it could have been any better."
Zoe & Michael, September 2015
“All fantastic! The in-country companies selected were all of a high standard…The Andean Explorer exceeded our expectations, the Flight of the Condor was amazing and Machu Picchu was magical! Nothing that (DSA) could have done better. Very easy to deal with, despite our changing requirements!
Good communications throughout but especially at the beginning to keep us up to date with the number of (Inca Trail) permits left.”
Chris & Clare, September 2015
"I had an amazing time and wanted to say thank you for all your help arranging it and your suggestions for the itinerary - it was fantastic.
Discover South America were so helpful I would recommend them to anyone and hope to travel with them again in future"
Clare, August 2015
"The fantastic organisation and planning of the holiday, turned it into an experience to remember for a lifetime! I wish that you would expand your operations to more parts of the World, thus giving us the opportunity to enjoy the same level of personal attention, wherever we decide to visit in the future!"
Demetris & Penelope, August 2015
"The days at the Colca valley with it's spectacular views were really nice. Our teenager children put the Colca lodge hotel on the top of their list. The people were extremely friendly and helpful and the food was delicious. "
Rose, August 2015
"Enjoyed the whole holiday. Guides were excellent, spoke really good English as well as several other languages, and were very knowledgeable about the area. Hotels all clean and comfortable, staff lovely. We were really impressed by the organisation and the way Heather built the itinerary was based on what we wanted to see."
Ann, July 2015
"Heather was amazing in helping us to arrange the trip. Would recommend her to anybody. - Worth every penny and made our holiday a trip of a lifetime. Everything went like clockwork and the guides we had were very informative and spoke good english. The hotels we had were lovely and Machu Picchu and the salt flat tours were amazing. I would recommend Discover South America and Heather to anybody wishing to travel to this beautiful continent."
Rob & Fiona, July 2015
"I would highly recommend Discover South America. The whole process has been fantastic, from the planning stage of the holiday, to the actual holiday itself. I would like to say a massive thank you to Heather for arranging and implementing a fantastic holiday."
Lindsay, June 2015
"Discover South America made our trip so easy, everything was planned out which is great when you only have 15 days to visit 2 countries! We just had to turn up! Everything ran smoothly and the tour companies/guides that they booked were excellent. I will definitely recommend them to anyone who wants to travel to South America."
Lisa & Richard, May 2015
"Just arrived back from a fabulous holiday in Peru and just wanted to thank you for all your help and advice. All travel arrangements went without a hitch - your hotel recommendation in Cusco was especially spot on, the Hotel Encantada is so nice, friendly and quaint and all the staff could not be more helpful (also such a lovely view over the city). The magical experience of walking the 4 day Inca Trail was only enhanced by the trek operator - the guides were very helpful, friendly and knowledgeable and the work-rate of the porters was phenomenal - on top of that, the quality of the cooking was enjoyed by all (including 3 vegans and a vegetarian) - amazing what the cook could prepare on a couple of stoves in a tent!!!
Thank you once again for everything."
Mike & Rosemary, May 2015
"Heather obviously has great local knowledge & contacts in Peru and this was used to provide us with a fine first visit to this wonderful diverse country. When will i be back, soon i hope, before my knees give out:-) DSA will be my first stop in planning my next South American adventure."
Stuart & Jane, April 2015
“DSA were amazing working out the itinerary and really pulling out all the stops to ensure that they included everything we wanted to see and more besides. Their wealth of local knowledge was invaluable. All the hotels we stayed in exceeded our expectations, Suasi Island and the Andean Cottage was superb, as was the Inkaterra in the Amazon, the Rio Sagrado and the Inkaterra in Aguas Calientes.
We looked at other travel companies prior to our five week extended trip to Peru and no-one even came close to understanding and interpreting what we actually wanted to do and see, most other companies just tried to shoehorn us into one of their existing itineraries whereas DSA offered a truly bespoke service. Other travellers we met en-route were in awe of our itinerary and it was excellent.”
Sheila & Tony, October 2014
“Everything was excellent! All of the information provided by Heather showed she had first-hand experience of what she was offering. The local tour agencies were excellent. We saw many other groups where their guide wasn't as interested or as positive and motivated as our leader. (The Inca Trail operator) specifically was quite unique and put a lot more care into their employees (porters and guides) vs. other outfits. The fact that the first two days were heavy and we avoided the crowds was excellent. Thanks again!”
Jamie & Jess, October 2014
“We felt (DSA) had done a very good job. There were other people travelling as we were who seemed to encounter difficulties such as illogical links, failed connections etc . We always mentioned your name as a company who could get it right. Travelling with your help made it possible to see a lot more in a short time and in a less stressful way.”
Steph & Paul, October 2014
“Thank you for organising such a wonderful holiday to a fantastic country. We thoroughly enjoyed ourselves!”
Rishi & Paula, September 2014
“We had such an amazing time, Peru is a magical place, (DSA) did a fantastic job!”
Paula & Kevin, September 2014
“We had a wonderful holiday. It was all so well organised thank you for all your advice and help. Couldn't fault anything and wouldn't hesitate to recommend your company.”
Linda & Colin, September 2014
“The organisation was absolutely perfect and the experiences we had amazing!
Discover South America was brilliant (especially Heather). From the initial discussions we had with her about the trip to agreeing the final itinerary and the actual trip itself, all was stress free and made for an unbelievable experience.”
Andrea & Pete, September 2014
“The Inca Trail was amazing. The Porters were brilliant. Our guide Marco Salas was great. The food cooked by Balvino was hornet!! Ruins walk in Cusco was excellent. The Sacred Valley bus tour was really good and the lunch was delicious. Accomodation El Albergue in Ollantaytambo was lovely. All local staff were friendly, helpful, informative and generally punctual. Heather at Discover South America gave us all the information required and kept in contact after hours.”
Kylie & David, August 2014
"Thank you Heather, it was a great holiday that we will remember for ever. We adored the Peruvian people that we met through you and out and about. It was an amazing adventure for us to go from cosmopolitan Lima to Inca sites and then onto the Amazon. The Hotel Ninos in Cusco was a fabulous place to stay, not only were the rooms lovely, the food very good you also felt that you were helping to improve the lives of the poorest children in Cusco. Much nicer than giving our money to a faceless hotel chain. The Refugio Amazonas was great fun, we loved it from beginning to end. It all ran like clockwork, you couldn't have done anything else. A whistle stop tour of Peru, tailor made for our family with someone waiting at every arrival point. What more could we have asked for? Thank you."
Alex & Family, August 2014
“I've never had a holiday company arrange a whole holiday before and the overall feeling amongst the family was that it was excellent (It was a shock to get to Heathrow and not be met!) We really enjoyed ourselves and felt we got value for money. I wouldn't have thought nearly 4 weeks travelling all over could have been so smooth! Many thanks.”
Kieran & Family, July 2014
"The trip was fantastic and suited us very well. We felt well supported by guides throughout, pre travel info was excellent and Heather was very helpful and knowledgeable."
Claire & Simon, June 2014
"One of the highlights was our 2day tour on Lake Titikaka. Our guide, Ivan, was really knowledgable, helpful and generally brilliant, which made all the difference. Through him we were able to learn a lot about the local customs and traditions of the various island communities. We also really enjoyed our overnight stay on Amantani Island with the family and our day trip to Taquile Island.
The other major highlight was arriving at Machu Picchu before dawn. The mountains and mist give it a spectacular setting and it is simply beautiful. Our guide Severino was also really good. It felt like he was a proper veteran of Machu Picchu! We also enjoyed the train journey from Ollantaytambo to Aguas Calientes for the scenery and change in terrain.
We generally really enjoyed all parts of our holiday. Arequipa, Colca Canyon, flying over the Nasca lines, Cusco, the Sacred Valley, the food and people... it was all great! We loved Peru, so much so that we would like to go back at some point and see the rest of the country!
Discover South America has been brilliant! Heather was really really helpful and accommodating, and she made booking our holiday so much easier and enjoyable. We would definitely use DSA in the future and we have already recommended them to our friends and family!"
Yohama & Paolo, June 2014
"Loved every minute! DSA couldn't have been more helpful. We will without a doubt be using them again for future trips and highly recommend anyone thinking of traveling to South America to use DSA as they are with you every step of the way with much knowledge and experience of the trips. Many thanks for making this a trip of a lifetime!!"
Vickie & Darren, May 2014
"The whole experience was fantastic."
Mary, April 2014
"Highlights were Machu Picchu itself and the Sacred Valley tour. The lunch at the Tunupa restaurant was amazing both for the exciting food and spectacular setting of the venue. What was great was that you always knew that when you got off a bus or train, there would be a man waiting for you with your name written on a placard, ready to take you to the next place. Really nothing you could have done better. We found that we were much better looked after than other tourists we spoke to in Peru."
Andrew, January 2014
"DSA is a fantastic tour operator, very helpful and friendly staff! We would definitely travel with DSA in the future, should we return to South America. The entire seven weeks were awesome but some highlights were: staying at the Oasis and sandboarding there, flying over the Nazca lines, visiting the ballestas isles in Paracas, doing the one day trek to Machu Picchu and exploring Machu Picchu itself with our amazing guide Alex, the food in Arequipa, seeing the condors flying at dawn in the Colca Canyon, visiting the Lady of Cao tomb and museum, meeting lots of Llamas and Alpacas!"
Hazel, November 2013
"Fantastic! Even the weather was booked to be great for the whole trip! Thank you so much for everything! It was all perfect, not one hiccup :)"
Alex, November 2013
“DSA were superb throughout. Heather is very impressive showing genuine concern that everything should flow smoothly. Can't thank the whole DSA team enough for their help & concern when I had problems with altitude sickness and had to deviate from the itinerary for a couple of days.
Overall excellent value for money.”
Nick, October 2013
“I don't think there is anything that Discover South America could have done better. I am extremely grateful to Heather for the organisation of my holiday. Everything went so smoothly and the visits included in the trip were the right ones to give a real feel of the area and yet left enough time for me to relax and do my own thing. Thank you so much.”
Madeleine, September 2013
“Thanks for organising our fantastic trip, everything went very smoothly. Our accommodation in Cusco was excellent, and the lovely hotel 'family' in Arequipa and Coporaque were lovely too. Our guides were brilliant, knowledgeable and good humoured. The places we visited were incredible and the Colca tour was brilliant. We thoroughly enjoyed our time there. We were lucky enough to see 6 condors at the Cruz del Condor, and the friendliness of the people and the small group tour was ideal. Staying on Taquile island was a great experience especially as there was a festival on in August. Machu Picchu was of course breathtaking and an absolute highlight.
Discover South America was fantastic, well-organised and informed at all times!!”
Jaclyn, August 2013
“Discover South America provided an excellent service and the information was clear and precise. The staff service in the hotel in Cusco was excellent and they made us feel very welcome. The guides were very professional, accommodating and resourceful. Jorge, the guide in Iguassu was extremely good. It really made the 2 days there very interesting and he went, as far we are concerned, well above his normal duty in order to make our experience very enjoyable. Overall, this was a great trip, well organised and therefore I thank you for your service.”
Max, August 2013
"Service was excellent, organised a trip for my two sons who were complete novices to the 'trekking' experience, however, they had an amazing time and highly recommend DSA. Heather was extremely helpful and laid all my fears to rest, would definitely use again. They had an amazing time and Heathers' knowledge of the area was superb. Everything was totally organised for them, they could basically sit back and enjoy the experience."
Debbie, May 2013
"The Inca Trail was incredible! DSA arranged the best company who were head and shoulders above the other tour guides. Overall everything was fantastic. DSA treated us with the utmost care. If I were to travel to South America again, and I definitely want to, I would choose DSA! Five star service. Couldn't have wished for more. Thank-you so much"
Michael, May 2013
"The whole thing ran like clockwork, it made it very stress free. It's the first time that we've done a tour and was a great experience. Heather was incredibly helpful with all the arrangements and was a pleasure to deal with because nothing was too much trouble. Even the small issue that we brought to her attention whilst out there about a missing meal, was rectified four fold with a superb evening out. Couldn't fault her and if all the employees are the same, we will definitely use your services again in the future."
Jill, May 2013
"I thought Heather was very helpful and you could contact her at any time if you needed any information, she was only too glad to help. Overall the holiday was very very good."
Ian, May 2013
"I particularly enjoyed the evenings where we were able to relax, and get to know the guides better. Our guide William was particularly knowledgeable, and made the experience that much more enjoyable. Not to mention the fact that the guides seemed to offer a service to assist us, where they went above and beyond."
Chris, May 2013
"Heather and Aaron at Discover South America could not have been more helpful for our group of 29 university staff and students. We were undertaking separate research and volunteering projects in Cusco, Peru, meaning we had many individual and difficult requirements. Both Heather and Aaron tried to accommodate all of our needs beyond their remit and offered ideas help with improving our experience. The project was a great success and this is mainly due to their help. I could not thank and recommend Discover South America enough. From all 29 of us at the University of Brighton, thank you. If you would like to see our project and how Discover South America helped please visit our blog."
Alan, April 2013
"Peru is a fabulous country - 2 weeks just wasn't nearly enough time to see it! I would definitely recommend you to anyone else thinking of heading off to Peru. The personalised email responses were what made me book with (Discover South America) in the first place."
Deborah, April 2013
"Excellent service. Lovely hotels and good restaurants. Highly professional and efficient staff too."
Radia, March 2013